Well, I actually had a different blog topic in mind for today, but yesterday, neatly book-ended by two unrelated groups with similar messages changed my mind to report on these and share reflections about resilience – let me tell you why …
Yesterday morning I felt a bit ‘flat’ and since it was Monday if I was working fulltime I would have shrugged it off as Monday-it is – but now Monday as such shouldn’t make much difference to me. I suspect I was probably still recovering from the exertions of my participation over previous days in the Association Croquet Silver Brooch tournament.
There had been a lot of cat and mouse play between evenly matched opponents – not always pretty but quite entertaining at times. 3 games in the first day had left me feeling a little less than upbeat, but eventually over the full 2 days everyone won 2 out of 4 games, and I came 3rd on nett points. Further on the positive side of the ledger I actually beat both of the other place getters in my games with them, and ended up with 6 additional points in my handicap index. I will come back to that idea of positive framing shortly.
So in that slightly Monday-ish mood I set off for my third 9am Tai Chi class. The teacher, Master Alex emphasises relating your mental state to the physical movements. He talked about the importance of balance, breathing and purposeful, smooth movement when walking. We followed his lead into the increasingly familiar routine and I am starting to get an understanding of how the dots might join. In fact for a brief moment I started to get some flow experience going and for about 5 seconds actually felt the beauty of the thing … more to come with practice I hope! The fundamental proposition seems to be about mastering the control and release of energy and by the end of the session my energy levels and my mood had lifted substantially.
A day of household chores and shopping then pretty much flew past and I set off to attend my first Sydney Facilitators Network meeting in, oh let’s see, probably 15 years … as I observed in a previous blog I had recently discovered the group was still in existence. Typically it meets on the second Monday of the month and each meeting features a guest facilitator who conducts a session to showcase or test ideas of techniques. I went simply with the notion of checking-in to see what there was to see – so it was pot-luck. As it happened the topic was ‘The Art of Resilience’ and about 30 people had turned up to participate.
It was a fun and useful couple of hours of guided group and individual interaction and sharing on the theme of resilience. The leader and guest facilitator Lina Mbirkou used the ideas of Jon Kabat-Zinn summed up as: “You can’t stop the waves, but you can learn to surf” and we explored questions like how to develop the capacity to recover quickly from difficulties? How to strengthen our ability to deal with challenges? Is it really possible to build resilience?
She started by going round the group asking each person to say their name and in one word how they were feeling – my response was ‘energised’, as I realised I was still drawing on the Tai chi session early that morning. There were an interesting number of contact as she spoke about the importance of breathing and purposeful movement when walking.
As the group worked and shared I also found myself drawing on my croquet playing experiences. I have found that playing a competitive sport for the first time in late middle-age incredibly interesting. In my Zone of Opportunity blog I mentioned ‘double loop learning’. Essentially the concept is that as well as learning the simple linear skill, you also observe and think about how the learning itself is happening, and make adaptive changes to that process as is useful.
One thing I have observed in myself has been the development of greater resilience in the face of competitive and performance pressure. One very useful tool which I shared with the Facilitators group has been the Reflect, Relax, Refocus (RRR) approach. When something goes wrong with your game, you need to own it and understand it (Reflect) before trying to put it away. Then let it and the feelings it has created go – forget about it because you have learned any lesson (Relax). Finally, get back into the game with a clear head, back with your game plan (Refocus).
To me this is one of the core elements of resilience – not letting events blow you off course. This can be as short-term as a passage of play in a croquet game, when the RRR sequence might take a matter of a few seconds. Or it might be something that plays out over weeks and months, like say for instance planning a career change … or retirement.
In any event, the Tai Chi-like thinking about the control and release of energy seems integral, again applicable across the same time-scale. Exercising the discipline of ‘strategic patience’ (a useful phrase I first heard recently used in relation to the current crisis on the Korean peninsula) means you can conserve your energy, refine your plans and then act rapidly and resolutely when the moment comes. Strategic patience positions you for resolute action – yin and yang perhaps?
Building resilience is also a key concept in contemporary management practice, the key to fostering innovative, agile and relevant organisations as we all confront an environment of constant change. When we are confronted with novel and complex environments the need for resilience increases exponentially. This challenge was nicely expressed by Douglas Rushkoff in his book Present Shock, subtitled, ‘When Everything Happens Now’. He suggested:
A simple visualization is to think of time as a river flowing at a certain pace. Below a certain threshold, the movements of things on the river are fairly linear and predictable. … This is historical progress as we have come to know it over the millennia. But when the speed of the flow increases beyond that threshold, the river becomes turbulent, non-linear, unpredictable. Such is the state of time in 2012.
… and there are few signs that things are slowing down or becoming less complex as we wind down 2017! For an interesting riff on this take a look at this Forbes piece from 2012 – ‘Douglas Rushkoff’s Present Shock: The End Of Time Is Not The End Of The World’. The resilient conclusion is:
Most importantly, the end of time as we have known it is not the end of the world. It is a new world that we can assert control over in new ways. So get over your doomsday hangover and get to work!
Resilience is the necessary organisational capacity to perceive relevant facts from emerging trends, adapt to change, and bounce back from setbacks. One useful approach I have found (used in our ACMA transformation program) is to think in terms of the four ‘muscles’ of resilience (spiritual, intellectual, physical and emotional). Each “muscle” contributes to different forms of organisational capability, in the following way:
- Physical – applying scarce resources to maximise leverage and outcomes
- Intellectual (Mental) – generating alternatives and reflecting on legacy approaches
- Spiritual (In Spirit) – nurturing genuine commitment to shared values, beliefs and goals
- Emotional – promoting self-awareness and considered responses.
Through the purposeful creation of a context that values spiritual endurance, intellectual agility, physical dexterity and emotional maturity, these four “muscles” can be developed and strengthened in each individual and therefore for the whole organisation that they are part of.
Perhaps the most challenging element is that of emotional maturity. Emotional maturity in an organisational context requires a high level of self-awareness (of both the external position and the internal organisational dynamics), as well as the ability to manage feedback constructively. I prefer the term emotional ‘agility’ to the perhaps more popular term ‘emotional intelligence’, sometime shortened to EQ … it captures more accurately for me the fact that it is a skill that can be acquired, rather than perhaps being seen as an innate quality. I found this statement in a recent HBR article provides a succinct summary:
Effective leaders don’t buy into or try to suppress their inner experiences. Instead they approach them in a mindful, values-driven, and productive way—developing what we call emotional agility. In our complex, fast-changing knowledge economy, this ability to manage one’s thoughts and feelings is essential … Recognize your patterns; label your thoughts and emotions; accept them; and act on your values.
There is no way I would claim to have perfect resilience for myself, and ultimately events can stretch and exhaust the resources (the ‘resilience musculature’) of any individual or organisation. However I am always looking for tools, communities and perspectives to build those muscles as best I can, knowing that they will likely be tested by only real constant in life and history: the unexpected!